Kolkata, Aug 5: A new dedicated traffic helpline 1073 has been introduced in Kolkata to help citizens report road-related issues and emergencies, aiming to improve travel convenience and ensure quicker resolution of traffic problems.
The helpline will allow residents to share information about issues such as traffic congestion, parking difficulties, road accidents, malfunctioning signals, vehicle breakdowns blocking roads, road closures, and other disruptions affecting daily movement.
The initiative is designed to create a direct communication channel between commuters and traffic authorities, enabling faster identification and response to problems across the city.
Officials said timely reporting by citizens can play an important role in reducing congestion, improving traffic flow, and ensuring smoother movement of essential services such as ambulances and emergency vehicles.
The service is expected to be especially useful during high-traffic periods and major festivals, when Kolkata experiences increased pressure on roads due to large gatherings, celebrations, and higher movement of people.
The initiative encourages citizens to actively participate in improving urban mobility by sharing accurate information about traffic challenges. A stronger connection between commuters and city authorities can help create safer roads and a more efficient transport system.
The introduction of the helpline is part of efforts to make everyday travel in Kolkata more convenient, responsive, and citizen-friendly.
